My husband was taken to a hospital at about 4pm in an ambulance. Being a QE cancer patient he asked to be taken to QE A&E, which is comparable distance to Heartlands Hospital to us. The ambulance crew agreed but they were redirected to Heartlands. It took over an hour for him to be able to enter the A&E.It was then about 6pm.To cut the long story short, he was admitted to the ward at 3am.In the meantime I was trying to get in touch with A&E to learn about his situation. I was trying to phone A& E a few times waiting on the phone each time for over an hour. Someone eventually picked up a phone at 7am to give me the update. This place is a horror for patients and their relatives...
"Noone answering the phone"
About: Heartlands Hospital Heartlands Hospital Birmingham B9 5SS
Posted via nhs.uk