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Care Opinion

Excellent experience

Story from nhs.uk

"Excellent experience "

About: Good Hope Hospital

My first visit to Good Hope hospital and it was excellent. It felt calm, organised and friendly from reception through to being discharged. Staff were all thorough and explained my treatment, results and medication very clearly and at every point. The nurses and doctors were compassionate and so kind, nothing was too much trouble. I just want to say a really big thank you to all the staff who work so hard especially in the current climate, to look after patients when they are at the most vulnerable.

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Responses

Response from Naomi Hill, Patient Experience Manager, University Hospitals Birmingham NHS Foundation Trust 3 months ago
Naomi Hill
Patient Experience Manager,
University Hospitals Birmingham NHS Foundation Trust

Submitted on 13/10/2021 at 12:59
Published on Care Opinion at 12:59

Thank you for taking the time to post your comment regarding your experience at the Good Hope Hospital. We are delighted to hear about the excellent treatment and compassionate care you received, as well as the support given by the doctors and nurses.

Your kind words will be shared with the staff and the senior management, as they will be thrilled to hear they have made such a positive difference. If you would like to provide any further feedback about your experience please visit the hospital webpage www.uhb.nhs.uk/yourviews.

Kind Regards

Patient Experience Team

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