A very common complaint about this surgery is the frustrating appointments system. Stand in the queue at the neighbouring pharmacy and all you will hear is people complaining about it. It is painful to see your anxious wife bury her head in her hands after unsuccessfully trying to arrange an appointment. Being told you rang at the wrong time of day, unable to get through at the "right" time of day, 45 minutes on hold is a very expensive phone call which can end up a waste of time. It seems as if some of the reception staff (not all) consider their job is to frustrate ill people so much that they just give up and suffer without help instead. It seems like it is only today or two weeks, no other option. If it is always two weeks then it is a backlog that needs clearing so it becomes today or tomorrow. And try and remember that we do pay throughout our lives for medical care. It is not a privilege. If an offered appointment is not convenient that doesn't mean we are not ill, it means some people don't have the freedom to attend at any time. Please take this seriously and try and think how you can improve this system so as not to make unwell people even more unwell.
"Frustrating"
About: Loddon Vale Practice Loddon Vale Practice Reading RG5 4UX
Posted via nhs.uk
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