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"I wish visiting was allowed"

About: Craigavon Area Hospital Craigavon Area Hospital / Emergency Department

(as a staff member posting for a patient/service user),

I had a fall at home and I have been in Trauma ward for a few weeks. The

ambulance came quickly and I was seen straight away in A&E. The staff

in Trauma are fabulous, they work very hard but always make time to provide for me when needed. I have received top class care. The only thing I would change is the visiting although it is understandable due to the pandemic. I talk to my family on the phone but it’s not the same. 

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Response from Mairead Casey, Patient Client Experience & 10,000 Voices Facilitator, Patient Client Experience, SHSCT last week
Mairead Casey
Patient Client Experience & 10,000 Voices Facilitator, Patient Client Experience,

Patient Client Experience & 10,000 Voices Facilitator for Southern Health and Social Services Trust.

Submitted on 12/10/2021 at 09:08
Published on Care Opinion at 09:08

picture of Mairead Casey

Good morning

Thank you so much for taking the time to share your experience. We recognise how difficult it is for families at the minute due to Covid 19 due to the restrictions on visiting. We have introduced a Virtual Visiting Service within the Trust. This new service has been established to try to support families and patients during this time and enables families to stay connected.

I attach below details on how your family/friends can book a visit. Once a virtual visit has been booked our Virtual Visiting Officer then goes along to each patient and sets up the call using the Trust's iPads. These virtual visits can be with families or friends. Image title

If you would like any further details on this service, please feel free to contact the Virtual Visiting Schedulers for more details and they will explain how everything works.. Their contact number is 07776516419, 7 days a week 9.00 am to 5.00 pm.

Best wishes with your recovery.

Kind regards

Mairead Casey

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