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Marvellous Care Provided

Posted By Gradq55

"Marvellous Care Provided"

About: Craigavon Area Hospital / Trauma Ward

(as a staff member posting for a patient/service user),

I had a fall at home  a few days ago which was traumatizing. The ambulance arrived within 30 minutes and the paramedic “Emma” was very pleasant and was able to reassure me. I was seen in A&E straight away and then moved to Trauma ward.

The staff in Trauma are marvelous and go beyond their duty for all patients.

The tea is plentiful which I am very happy with and I have made friends with patients in my bay. We enjoy chatting and drinking tea to pass the day. Even though it is a Trauma ward it has a very relaxed and comforting atmosphere.  I am feeling nervous about my surgery but the surgeon  has explained the procedure in detail and I feel a bit more relaxed. 

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Responses

Response from Sarah Ward, Lead Nurse ENT and Urology, Surgery and Clinical Services Directorate, Southern Health and Social Care Trust 3 years ago
Sarah Ward
Lead Nurse ENT and Urology, Surgery and Clinical Services Directorate,
Southern Health and Social Care Trust

Submitted on 14/10/2021 at 16:45
Published on Care Opinion at 16:45

Thank you so much for this lovely feedback on our Trauma Team! We are so glad to hear you have found the ward a pleasant place to be during an anxious time, and that our team has communicated the procedure you need to have clearly. We wish you well for your surgery and recovery and we will be keen to share this positive feedback with our team.

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