"Rude staff "

The lady at the reception was extremely rude , was not willing to help and was mocking service users , I work in health and social care so I get it can be stressfully but she did not put the best interest or duty of care for the service users and was awful and not professional. When asking her if we could have anything to prop my friends leg up on as he was in for being hit by a car and his hip was in agony and could not weight bare she was very snarky and told me their nothing she can do and he should just bare the pain or if I could “unattached a chair he could you that” and started sniggering. She made me feel embarrassed for working in the NHS and complained when I came up to help my friend move to a seat as he could not weight bare. I am truly disgusted by her attitude and am considering taking this further. Workers like this is what is giving the NHS such a bad name . Other in the weighting room where also complaining about how rude she was. She only started to show me any respect when I told her I also work in health and social care but this was still little respect . She did not give a welcoming, claiming or helping atmosphere and made the whole experience worse then it needed to be. She told a guy who came in with an allergic reaction that it “clearly was not serious” in a very mokey tone. I would not come back hear with anyone or would I suggest it because of this women

Everyone Else was lovely and welcoming and such amazing people