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"Incredible service and patient care at Physiotherapy - DGRI"

About: Dumfries & Galloway Royal Infirmary / Physiotherapy

(as the patient),

I am absolutely terrified of hospitals and even more so of injections. Being told a steroid injection into my shoulder was a recommendation had me physically shaking at even the idea. I'm painfully aware that our NHS doesn't have time but Mary today made me feel like I was the only patient she had today.  I explained how I usually react to injections and she didn't make me feel silly or like an inconvenience. She even took the time to listen to why I react this way. No one has ever listened to why I'm terrified of injections.

Not only was the injection pain free, her relaxed but matter of fact manner kept me calm. Her aftercare was second to none and I felt cared for. I didn't feel like an overreacting patient because Mary not only acknowledged my fear she legitimised it and managed it effectively. Incredible service and patient care.

Responses

Response from Alexis Brain, Patient Experience and Safety Manager, Acute and Diagnostic Services, NHS Dumfries and Galloway last week
Alexis Brain
Patient Experience and Safety Manager, Acute and Diagnostic Services,
NHS Dumfries and Galloway
Submitted on 08/10/2021 at 14:07
Published on Care Opinion at 14:07


Dear JI34,

Thank you so much for taking the time to share your feedback with us. I am delighted to hear that you had such a positive experience during your physiotherapy appointment at DGRI. Our teams work hard on a daily basis to provide high quality care and it is always a joy to hear from our patients when we achieve this.

I will ensure that your feedback gets shared with the appropriate members of our physiotherapy team, thank you again for taking the time to share your lovely words,

kind regards

Alexis

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