I have just been waiting 25 minutes to get through to a receptionist, the choice of music is appalling and to subject patients to this torture is beyond the pale. I am forced to listen to answer when reception answers. To amalgamate practices when the infrastructure to cope with increased numbers of patients is I think completely ridiculous.
I then asked to book an appointment for my diabetic review to be told they are now telephone consultations and the receptionist said they were unable to book a face to face. After COVID I think everyone should have at least one face to face appointment to get back on track. Having experienced the telephone consultations during lock down I felt that the nurse didn’t want to listen to me at all.
I feel the practice and care it provides has suffered greatly since the joining of practices and I wonder who is actually benefiting, at the moment I don’t feel it is me as the patient.
"Unable to book a face to face"
About: Meadowgreen Health Centre Meadowgreen Health Centre Sheffield S8 8DJ
Posted by slidetn33 (as ),