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"Management of booster vaccination"

About: NHS Lothian / Covid 19 Vaccination Programme

(as a service user),

Had my COVID booster and flu vaccination today at Ingliston, NHS Lothian. I turned up early for my appointment but didn’t enter the building until shortly before my appointment time as instructed. I then queued for one hour and 50 minutes before getting to the vaccinator, 38 minutes of which was standing and the remainder in sitting queues.

All the staff seemed to be doing their best, but keeping people waiting that long, particularly forcing some very elderly and infirm people to stand for so long, was completely unacceptable. I overheard a staff member saying that the only people they had been told to fast track were those in NHS wheelchairs, as they were short of wheelchairs. I was furious at the bad management which had resulted in elderly people being treated like this.

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Response from Louise Davies, Patient Experience Officer, Patient Experience Team, NHS Lothian last month
Louise Davies
Patient Experience Officer, Patient Experience Team,
NHS Lothian
Submitted on 19/10/2021 at 12:19
Published on Care Opinion at 12:19

Dear Ageing fitness fanatic,

Thank you for sharing your experience with us via Care Opinion, please accept our apologies for the delay in acknowledging this.

I was so sorry to hear of the delays experienced when you attended the Ingliston Vaccination Centre, and that a lot of your waiting time was spent standing. I fully appreciate your concerns regarding lack of seating, especially for older patients. I would like to assure you that your feedback has been shared with the relevant management team to review.

If you would like to raise these issues as a complaint and receive an official response, please contact the Patient Experience Team at, making reference to this Care Opinion story. We will also require your full name, date of birth, address and contact number.

Best wishes


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