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An excellent service

Story from nhs.uk

"An excellent service "

About: Lincoln County Hospital

I was very impressed with staff in the dermatology who were very helpful and friendly. They were lovely and put me at ease immediately. No delay in being seen or delay to have procedure.

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Responses

Response from Jennie Negus, Head of Patient Experience, United Lincolnshire Hospitals NHS Trust 2 years ago
Jennie Negus
Head of Patient Experience,
United Lincolnshire Hospitals NHS Trust

Submitted on 14/10/2021 at 08:21
Published on Care Opinion on 15/10/2021 at 09:08

picture of Jennie Negus

We want you to know that we are very grateful for your feedback; unfortunately our services are under significant pressure at the moment with many staff redeployed from their usual roles to help out and this is likely to mean a delay in our response. We apologise for this but want to assure you we will come back to you. Thank you again.

Jennie

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Response from Krisztina Scharrer, Consultant Dermatologist, Dermatology, United Lincolnshire Hospitals NHS Trust 2 years ago
Krisztina Scharrer
Consultant Dermatologist, Dermatology,
United Lincolnshire Hospitals NHS Trust

Submitted on 03/11/2021 at 08:41
Published on Care Opinion at 08:41

Thank you very much for your comments regarding the service you received in the Dermatology Clinic in Lincoln County Hospital.

It is so nice to hear that you had a positive experience. We are trying our best to run something called a 'one stop clinic', where we see and treat patients during the same day. With this we can reduce the waiting time and manage conditions, especially those requiring surgery, quicker.

Although you did not mention names, I will forward your kind message to the whole team.

We are always happy to hear from satisfied patients.

I wish you all the best and thank you again for taking the time to write to us.

Sincerely yours: Dr Krisztina Scharrer Consultant Dermatologist

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