"Outstandng service personally delivered...NOT!"

Appointment made for 27/09, cancelled by Clinic and new appointment made for 05/10 at Clinic 4 for Neurology for son with special needs. Arrived to be told no appointment as it was remade for 29/09 but nobody told us!! After 1 hour of waiting we eventually asked for attention to be told Clinic 4 is for eyes! My son had to give up a day's work for this! All the phone numbers given are unavailable. My wife is now on a line and has been so for 45 minutes and moved from 9th to 6th in the queue.

We have to drive our son everywhere as his licence is temporarily surrendered, which means all hours as he DJs and holds a job at B&M with working hours between 7am and 11pm depending on the shift.

So we are tired and stressed, my son frustrated and thanks to your cock-up now at the back of the queue for appointments.

Totally unimpressed, you people don't know your perineum from your cubiti iuncturam and stop using covid as an excuse for a shocking lack of professionalism!

Oh, by the way, thanks for the free parking pass which doesn't work and has not done for sometime