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"Nothing was a bother to them at Slieve Roe House"

About: Slieve Roe House

(as a relative),

Mum was admitted to Slieve Roe in Jan 19 following a hip replacement. Mum was immediately welcomed by her extended family of residents and staff alike. Whilst initially planned as as a temporary measure, mums declining health resulted in a permanent stay. The staff were always on hand to support and encourage mum to continue to be as independent as possible. The level of support and care afforded to her was exceptional.

The staff catered not only to her physical needs but to her emotional health also, mums opinions and ideas were sought allowing her to feel that she mattered and was an important part of Slieve Roe House. Mum thoroughly enjoyed the many activities on offer with garden parties, jigsaws and musical evenings being among her favourites. The staff were tuned in to recognise also when a quiet day was needed.

Mum was always well turned out, their attention to detail ensured she was always well dressed with her hair groomed and shining. Mum availed of the little extras and enjoyed a nice manicure and polish. Her dietary requirements were always catered to with any requests for alternatives well managed, her no doubt numerous requests for a “wee cuppa” were never refused with often a tray bake or biscuit included. The staff treated mum as one of their own affectionately referring to her as “the wee bird” , they spent time listening to her stories and memories and poems, holding hands and just providing the human touch. Mum was enveloped with hugs daily leaving her in no doubt of their love, these simple gestures meant the world to her.

Prior to the pandemic we as a family were welcomed during visits, the staff were always accommodating and friendly they always had time for a chat and an update with us, we were always kept abreast of any health, medicinal, treatments needed. Birthdays were never missed with special celebrations for all residents at tea time.

As mums health declined their devotion escalated, nothing was a bother to them and we take great comfort from this. Mum remained cherished until her passing. We as a family cannot speak highly enough of Hylda and her team, we will be forever grateful for their devotion to our mother.

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Responses

Response from Hylda Patterson, Residential Care, Older People's Division, Southern Health & Social Care Trust last month
Hylda Patterson
Residential Care, Older People's Division,
Southern Health & Social Care Trust
Submitted on 07/10/2021 at 16:30
Published on Care Opinion at 17:05


I am really glad to hear from you. it was a pleasure to look after your Mother. I loved when she won a prize on the scratch card and so did she. We will always remember her as the wee bird in Slieve Roe House and staff still talk fondly of her. We hope you are all well.

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