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"Addressed every concern"

About: Musgrove Park Hospital / Maternity

(as a service user),

Today I was seen in EPAC as I was experiencing some pelvic pain. From start to finish I was amazed by the professionalism, compassion and care shown by the three nurses. Especially the lady who scanned me, Angela, who spent so much time with me, explaining everything and addressing every concern I had. I really felt as if she truly cared about me and how I was feeling… having experienced a previous loss and going through fertility treatment, the way she treated me was exactly what I needed at that time. I just want to say thank you, as the EPAC team went above and beyond for me, and having been through so much trauma surrounding pregnancy previously, being cared for by people like Angela makes such a huge difference. 

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Response from Teresa Coombes, Matron for EPAC, Maternity, Somerset NHS Foundation Trust last month
Teresa Coombes
Matron for EPAC, Maternity,
Somerset NHS Foundation Trust
Submitted on 11/10/2021 at 08:42
Published on Care Opinion at 10:25

Thank you so much for taking the time to share your feedback and kind words; we recognise how anxious a time it can be attending our Early Pregnancy Clinic and always hope our care reflects this. I have shared your kind words with Angela and the team. With Many thanks Teresa

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