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"Lack of contact and support"

About: Nhs Lanarkshire; Children and adolescent mental health Lanarkshire; Children and adolescent mental health Lanarkshire community services

(as a service user),

My son is 7 and has a diagnosis of autism, sleep difficulties, pica and he has always struggled with violence, attention, sleep and emotion but over the last couple of years this has got to the point of him self harming, being suicidal at times. Hearing voices. Trying to hurt himself, and me. He goes nights without sleeping, literally. He never stops.

He was originally referred in December 2020 by our gp for mental health support, we got a letter shortly after saying the service was being redeveloped and they had no idea when we would be seen. That was it. Since then we’ve had to contact the duty/crisis team 3 times and another referral has went in from his paediatrician for adhd assessment as she feels he fits this criteria.

We still have no idea on when he’ll be seen. 10 months from an original referal for a 6/7 year old with mental health problems who expresses wanting to die, who hurts himself, who goes from 0-100 and has the level of impulsively my son does isn’t good enough. 

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Responses

Response from Laura Jack, Service Manager, Specialist Children's Health Services Unit (SCSHU) inc. Paediatric & CAMHS, NHS Lanarkshire 3 years ago
Laura Jack
Service Manager, Specialist Children's Health Services Unit (SCSHU) inc. Paediatric & CAMHS,
NHS Lanarkshire
Submitted on 07/10/2021 at 13:51
Published on Care Opinion at 17:03


picture of Laura Jack

Dear Lochness2019,

Thanks for getting in touch with us to let us know about your experiences with our services - although I'm really sorry to read about your story.

We would be keen to speak to you in more detail about this. If possible would you be able to call our Service Manager, Mhairi Ward on 01698 361100 (ext 5904) or email to set up a call at mhairi.ward2@lanarkshire.scot.nhs.uk

We look forward to hearing from you.

Kind Regards

Laura

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Response from Mhairi Ward, Service Manager, NHS Lanarkshire 3 years ago
Mhairi Ward
Service Manager,
NHS Lanarkshire
Submitted on 20/10/2021 at 19:01
Published on Care Opinion on 21/10/2021 at 11:40


Dear Lochness2019

Following on from my colleague's response, I am keen you contact me to discuss your concerns in more detail.

My contact number is 01698 361100 (ext 5904) or email at mhairi.ward2@lanarkshire.scot.nhs.uk to arrange a time to call and discuss.

I look forward to hearing from you.

Kind regards

Mhairi

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Update posted by Lochness2019 (a service user)

Hi Mhairi, I have tried to call but had trouble getting through. I will try again and if not email. Thank you

Response from Mhairi Ward, Service Manager, NHS Lanarkshire 3 years ago
Mhairi Ward
Service Manager,
NHS Lanarkshire
Submitted on 17/11/2021 at 13:21
Published on Care Opinion at 14:01


Hi Lochness2019

Thank you for taking the time to speak with me recently. It was really helpful to hear your concerns which I have taken forward. We will be in touch soon through written correspondence.

Kind regards

Mhairi

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