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"Overall good experience"

About: The Nightingale Practice

(as a service user),

Positives

As usual, the wonderful administrative staff, generating warmth and order in a kind and firm way. Truly lovely people.

Negatives

The flu clinic did not open on time. Probably last minute logistical difficulties. Long queue including a lady with disabilities who found it difficult to stand. No explanation for lateness

Overall

A good experience

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Responses

Response from Jill White, Practice Manager, The Nightingale Practice last month
Jill White
Practice Manager,
The Nightingale Practice
Submitted on 11/10/2021 at 13:27
Published on Care Opinion at 13:27


picture of Jill White

Thank you for your valuable feedback - We had technical difficulties, with hindsight a member of staff should have explained this to patients queuing and the patient with difficulty standing should have been asked to come in and sit down - I will feed this back to clinic staff.

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