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"Calming and friendly experience"

About: Forth Valley Royal Hospital / Gynaecology

(as the patient),

Thank you so much to Fiona and her two colleagues today for such a calming and friendly experience. 

I had a bad experience with a harsh and unfriendly nurse/doctor 15 years ago which still affects me today. The nurses today were all very understanding and made me feel at ease. Even if I seemed a mess you all honestly made it so easy. THANK YOU. 

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Responses

Response from Gail Bell, Deputy Head of Midwifery, Women and Children, NHS Forth Valley 2 years ago
Gail Bell
Deputy Head of Midwifery, Women and Children,
NHS Forth Valley
Submitted on 05/10/2021 at 14:25
Published on Care Opinion at 14:25


Dear DebMac

Thank you for taking the time to share such lovely feedback about your recent experience.

Previous experiences, especially bad ones, can stay with us for a long time so it great to know that Fiona and colleagues made this visit such a positive one. I will share your posting with them; it will mean a lot knowing that they helped make it a better experience for you.

Kindest regards

Gail

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