"Lack of information after a cancer diagnosis"

My father attended the ENT outpatient department at Royal Cornwall Hospital for a 2 week referral for a suspected cancer. He had a biopsy performed during the clinic and was sent home to await the results and an appointment for a CT scan. The next day he received a call from the ENT Doctor who had seen him the previous week to confirm that unfortunately the scan had confirmed that he did indeed have a cancer but that the scan had shown that it had not yet spread anywhere else in his body.

He was informed that his case would be discussed the following week by a multi-discipline team who would decide what the treatment options would be. He was assured that he would be informed shortly afterwards. Two weeks after this meeting was to be held we still have heard nothing - we have made repeated attempts to call the ENT department to find out what is happening but every phone call is unanswered as lines ring out - to be honest we are unsure who we should be calling as my father was never given the name of the Consultant who would be responsible for his care.

The lump on my father's face is increasing and he has been left feeling that his age (he is in his mid 80's) means that a decision has been made not to treat him. I feel that this is completely unacceptable - can someone explain why there is a 2 week cancer referral system if the cancers are not going to be treated urgently?