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"Unforeseen complications"

About: Lanarkshire Community Services / GP Out of Hours service University Hospital Hairmyres / Accident & Emergency University Hospital Hairmyres / Trauma & Orthopaedics (Wards 1 & 5)

(as a relative),

My husband was very lucky to receive a hip replacement at Hairmyres. I required to contact OOH on the Sunday evening, the GP I eventually spoke to was extremely unhelpful. As I work in the nhs I knew where he could access the service I required and he did so. The nurses who attended were excellent.

Due to unforeseen complications my husband had to attend a and e at hairmyres the following night. The care was so poor that my husband, after getting bloods taken, discharged himself due to his pain level and discomfort he could no longer tolerate.

I would like to highlight that ward 5 and the surgeons provided excellent care however the system, in this case I feel failed my husbands needs post operatively due to complications.  This concerns me, both my husband and I work within the NHS and have medical knowledge and required to articulate this knowledge to ensure the essential care is carried out, if we did not have this knowledge I fear that the care required would not have been delivered resulting in a negative outcome.

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Responses

Response from Carmen Obre, Senior Nurse, Cambuslang/Rutherglen/ OOH, NHS Lanarkshire 2 months ago
Carmen Obre
Senior Nurse, Cambuslang/Rutherglen/ OOH,
NHS Lanarkshire
Submitted on 04/10/2021 at 12:15
Published on Care Opinion at 16:11


Medwin,

Thank you for sharing your story on Care Opinion. I was sorry to read that your husband experience post-operative complications. I appreciate that this would have been a particularly stressful situation for you and your family, and I hope that your husband is now recovering well. I was pleased to read that the GP and nurse you spoke with, within OOH were helpful, and would be happy to share your feedback with them directly.I would be grateful if you would contact me with your husbands details - this will allow me to review your contact with OOH and pass on your complimentary feedback to our staff. You can contact me at
Patient Affairs, Tel. 01698 752 800, Option 2 and/or email PatientAffairs.PrimaryCare@lanarkshire.scot.nhs.uk

Best wishes

Carmen

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Update posted by Medwin (a relative)

The GP from OOH was extremely unhelpful, however the DNs were extremely helpful.

Response from David Murray, Acting Orthopaedic Service Manager, Trauma and Orthopaedics, NHS Lanarkshire 2 months ago
David Murray
Acting Orthopaedic Service Manager, Trauma and Orthopaedics,
NHS Lanarkshire
Submitted on 05/10/2021 at 09:41
Published on Care Opinion at 10:10


Dear Medwin,

I am pleased your husband has been able to get his hip replacement and his care in ward 5 was excellent. I am sorry to hear about the post operative experience. If you pass your husbands details to Carmen I can then ensure your husband's surgeon is aware and appropriate follow up is arranged.

Best Wishes

David Murray

Trauma & Orthopaedics Service Manager

NHS Lanarkshire

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Response from Carmen Obre, Senior Nurse, Cambuslang/Rutherglen/ OOH, NHS Lanarkshire 2 months ago
Carmen Obre
Senior Nurse, Cambuslang/Rutherglen/ OOH,
NHS Lanarkshire
Submitted on 05/10/2021 at 10:26
Published on Care Opinion at 13:06


Medwin

If you could contact me directly by email on carmen.obre@ Lanarkshire.scot.nhs.uk. I would be happy to arrange a discussion and obtain more details around your husbands experience

regards

Carmen

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Response from Carol Miller, Senior Nurse, Emergency Medicine, University Hospital Hairmyres 2 months ago
Carol Miller
Senior Nurse, Emergency Medicine,
University Hospital Hairmyres
Submitted on 05/10/2021 at 11:08
Published on Care Opinion at 11:08


picture of Carol Miller

Dear Medwin

Thank you for posting your feedback which is very valuable to us.

Where I am pleased to read that your husband had excellent care while in ward 5 in UHH, I am disappointed to read that his experience in A&E was not so positive.

I would be happy to discuss his experience in more detail if you would like to contact Patient affairs on 01355 585325.

Many thanks

Kind Regards

Carol

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Update posted by Medwin (a relative)

Hi carol

I am presently in canada as my brother in law passed away.

Will contact on my return!

Kind regards

Medwin

Response from Carol Miller, Senior Nurse, Emergency Medicine, University Hospital Hairmyres last month
Carol Miller
Senior Nurse, Emergency Medicine,
University Hospital Hairmyres
Submitted on 06/10/2021 at 12:24
Published on Care Opinion at 12:24


picture of Carol Miller

So sorry to hear this

Look forward to speaking to you

Regards

Carol

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