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"Overall I have felt very comfortable"

About: Craigavon Area Hospital / 4 South Surgical (Progressive Care) Southern Health & Social Care Trust

(as a staff member posting for a patient/service user),

Any hospital experience always scares me as it means im in a situation of illhealth although the staff completely put me at ease and made my stay more comfortable. Communication from all members of the staff was very good although I noted that help I needed to some extent depended on the nurses on duty at the time with some staff being more helpful than others. Overall I have felt very comfortable. The hospital has been a safe space for me and I haven't found any other negatives to report back on. Good to see some staff doing their job and enjoying it.

Responses

Response from Christine Armstrong, Care Opinion Facilitator, Patient Experience, SHSCT last week
Christine Armstrong
Care Opinion Facilitator, Patient Experience,
SHSCT
Submitted on 14/10/2021 at 22:44
Published on Care Opinion at 22:44


picture of Christine Armstrong

Dear lyrare95 - thank you so much for sharing this feedback with us and apologies for the delay in responding to you. I can appreciate that you would feel anxious coming in to hospital, but its great to read that the staff put you at your ease. We will share your feedback with the relevant staff

I hope you are feeling better

Best wishes

Christine Armstrong

Care Opinion Facilitator

SHSCT

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