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Care at Forth Valley Royal Hospital (FVRH) , Larbert, Centra...

Posted By Daughter2021

"Care at Forth Valley Royal Hospital (FVRH) , Larbert, Central Scotland"

About: Forth Valley Royal Hospital / Acute assessment unit Forth Valley Royal Hospital / General medicine

(as a relative),

My father was admitted to FVRH acutely unwell. He has been looked after by both the Acute Assessment Unit and the staff on Ward B31 (General Medicine/ Respiratory).

We have nothing but immense praise for the care he has received to date. Even though the staff are clearly very busy and must have been (and remain) under intense duress dealing with the Covid pandemic and its knock on effects, the communication and compassion from the doctors and nurses (RGNs, auxiliaries and student nurses) has been absolutely outstanding. We have never felt ignored and it is obvious that the staff are truly committed to their jobs; they make the effort to respect and preserve patient dignity, and also make the time to  speak to relatives .

It is also clear that the staff on the ward bond well together with a real team spirit, and ward staff have volunteered to us that the ward is very well led. There are several student nurses on the ward and you can see they are mentored brilliantly by more senior staff. The physios, domestic and cleaning staff have also been wonderful, and we know that many others such as pharmacists and porters have also been involved in helping my father. 

There are really no adequate words to express our gratitude.  This is the NHS at its very best.  
Staff skills

Staff skills


Staff attitude

Staff attitude


Being listened to

Being listened to


Explanations

Explanations


Being given time

Being given time


Nurses

Nurses


Doctor

Doctor


Manager

Manager


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Responses

Response from Emma Cummins, Senior Charge Nurse, AAU/CAU, NHS Forth Valley 3 years ago
Emma Cummins
Senior Charge Nurse, AAU/CAU,
NHS Forth Valley

Submitted on 01/10/2021 at 17:21
Published on Care Opinion at 17:23

Dear Daughter 2021

My name is Emma Cummins and I am one of the Senior Charge Nurses in AAU. I would like to to thank you for the positive feedback you have given our team. It was our privilege to look after your Father and we hope he is making a good recovery. We appreciate your kind words and I will make sure that this is shared with the whole team in AAU and our colleagues in B31. It means a lot to know that we have made a positive impact on patients and their families and thank you for making the effort to post on care opinion. With kind regards

Emma Cummins Senior Charge Nurse AAU/CAU

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Update posted by Daughter2021 (a relative)

Dear Emma

Many thanks for your rapid reply. I have also noticed that on the Care Opinion site it incorrectly populated a box saying “not being listened to” could be improved; I definitely did not mean for this to be selected since we have always felt very well listened to!l. I have therefore asked for that to be corrected.

As I said to one of the nurses on ward B31 recently, I hope you all know how good you are.

Response from Care Opinion 3 years ago
Care Opinion

Submitted on 03/10/2021 at 21:32
Published on Care Opinion at 21:32

Many apologies! We have corrected the errant tag.

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