"Eye appointment was a pleasant and positive experience"

In late September 2021 I had an eye appointment at the Ophthalmology and Macular Unit, Fairview 2 of the Mater Hospital, Belfast.

The staff responsible for the applying the Covid restrictions were proficient and courteous and social distancing was manifestly being observed.

All of the nursing staff were pleasant in their approach and it was obvious that the management of the clinic had clearly designated the roles and responsibilities of each nurse in that, for example, as each eyesight testing bay immediately became available another patient and nurse was waiting to use the vacant spaces therein.

The doctor with whom I had my appointment was pleasant and meticulous in the examination of my eyes; she also explained the outcome understandably.

The fact that I arrived at 9:00 am and was departing the building at 9:50 am speaks volumes as to the skilful and effective manner in which this unit was operating.

Thank you and congratulations to all concerned for making my appointment such a pleasant and positive experience.