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Felt like Royalty!

Posted By ckr1973

"Felt like Royalty!"

About: North Devon District Hospital / Accident and emergency North Devon District Hospital / General surgery North Devon District Hospital / Medical Assessment Unit North Devon District Hospital / Theatres

(as a service user),

This week I’m a patient, last week I was a nurse! I’m currently experiencing what it’s like for our patients first hand at NDHT after being admitted with acute appendicitis and I have to say everybody has treated me with so much care and attention! 

ED particularly Mike was kind and attentive ensuring I was dealt with quickly. 

Lea was welcoming on AAA and made me feel less anxious. 

Then I was made comfortable and to feel welcomed and cared for by all the staff on KGV.  My experience in theatres was one of true professionalism. I felt safe in their hands. 

We are so lucky to have such amazing teams here at NDHT and I’m proud to say that this week I have worked in the Trust 21 years and I know the reason why! 

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Responses

Response from Marie Richards, Ward Manager (Northern Services), KGV Ward (Northern Services), Royal Devon University Healthcare NHS Foundation Trust 2 years ago
Marie Richards
Ward Manager (Northern Services), KGV Ward (Northern Services),
Royal Devon University Healthcare NHS Foundation Trust

I am ward Sister on the Surgical Assessment Unit at North Devon District Hospital

Submitted on 30/09/2021 at 16:13
Published on Care Opinion at 22:07

Dear ckr1973,

Thank you for taking the time to post your comments about your recent hospital stay. Its lovely to hear that you felt welcomed and cared for by the staff on King George Vth ward. I will ensure that they are aware of your kind comments and that their care has been recognised and appreciated.

I hope you recover from your operation soon and return to nursing role soon

Best wishes for a speedy recovery

Marie Richards

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Response from Keeley Cooper, Service Manager for General Surgery & Urology (Northern Services), Royal Devon University Healthcare NHS Foundation Trust 2 years ago
Keeley Cooper
Service Manager for General Surgery & Urology (Northern Services),
Royal Devon University Healthcare NHS Foundation Trust

Submitted on 01/10/2021 at 10:12
Published on Care Opinion at 10:12

Thank you for taking the time to leave such kind feedback. I will ensure this is shared with the staff. Hope you feel better soon.

Best wishes

Keeley

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Response from Maureen Rothery, Deputy Theatre Manager (Northern Services), Theatres (Northern Services), Royal Devon University Healthcare NHS Foundation Trust 2 years ago
Maureen Rothery
Deputy Theatre Manager (Northern Services), Theatres (Northern Services),
Royal Devon University Healthcare NHS Foundation Trust

Submitted on 01/10/2021 at 12:23
Published on Care Opinion at 13:49

Thank you so much for your kind comments. We hope you are on the mend soon!

I will pass this on to the staff involved.

Maureen Rothery

Deputy Theatre Manager

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Response from Teresa Sturm, Matron, Patient Experience Team, Royal Devon University Healthcare NHS Foundation Trust 2 years ago
Teresa Sturm
Matron, Patient Experience Team,
Royal Devon University Healthcare NHS Foundation Trust

My role as matron in the patient experience team covers both northern and eastern service at Royal Devon.

Submitted on 02/10/2021 at 10:54
Published on Care Opinion on 03/10/2021 at 21:18

picture of Teresa Sturm

Dear ckr1973

Firstly thank you for taking the time during your recovery to post your feedback on Care Opinion.

We strive for excellence for every patient, every time so it is lovely to read that your experience was a positive one from your arrival to ED through to your admission to the ward. Your kind comments about the interactions with our teams from meeting Mike in ED, Leah in AAA and KGV staff and the professionalism of the theatres team will be appreciated by our staff. I am pleased to read that you were made to feel welcome, cared for and safe at every step of the way.

I wish you a speedy recovery and thank you again for sharing your experience.

Best wishes

Teresa

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