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"My experience following a major road accident"

About: Dumfries & Galloway Royal Infirmary / Accident & Emergency Dumfries & Galloway Royal Infirmary / Theatre Dumfries & Galloway Royal Infirmary / Trauma & orthopaedics Royal Stoke University Hospital / Trauma and orthopaedics Scottish Ambulance Service / Emergency Ambulance

(as the patient),

In June I was in a road accident whilst travelling along the A75 following a wonderful holiday in Dumfries and Galloway. I was driving a motor home and although I don’t exactly remember all the details I swerved to avoid a vehicle, resulting in a collision with another vehicle and the motor home overturned on the road. My partner, in the passenger seat was able to get out but I was trapped and had to be rescued by the emergency services and was brought to Dumfries and Galloway hospital. 

  I cannot thank enough the emergency services and the staff at the hospital who undoubtedly saved my life. There are no words, how do you thank these marvellous people, there is no way to do so. 

  Following my assessment when I was brought into the hospital I was told that I had multiple fractures of my right leg including an open fracture and serious skin and soft tissue damage on both legs and would be needing surgery. There was talk of sending me to Glasgow but in the end the decision was made to keep me in Dumfries. The following day I had the surgery, an 8 hour operation after which I was taken to the orthopaedic ward. Unfortunately I do not know the name of the surgeon, or surgeons, who operated. All I can say is that right from the very first moments I was treated with the utmost care, attention and kindness by everyone who supported me. I felt I was in a very safe environment. Visits from my consultant, physio, occupational therapists, kept me informed throughout of what was happening. The nursing and healthcare support staff could not be faulted,  they were attentive, patient and kind and in spite of my embarrassment at my dependency on them for all my personal needs they protected my dignity at all times. And the food was good too!

  Also, the hospital were very kind to my partner who was in Dumfries with me with nowhere to stay and the motorhome unusable. They recommended a hotel and allowed him to spend much time at my bedside. 

   After two weeks I was transferred to my home town of stoke on Trent in Staffordshire where I remained in hospital for a further week. I am now continuing my recovery as an outpatient of the fracture clinic and the physio department, it is a long job, but I’m led to believe I shall make a  good recovery.  

   I cannot thank everyone enough, how do you? If this information could be passed on to all and any staff involved I would be most grateful. And Dumfries and Galloway is a lovely part of the world, I hope to return at some point in the not too distant future.

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Responses

Response from Martin Esposito, Consultant Paramedic - Major Trauma, Clinical Directorate, Scottish Ambulance Service 3 years ago
Martin Esposito
Consultant Paramedic - Major Trauma, Clinical Directorate,
Scottish Ambulance Service
Submitted on 01/10/2021 at 15:49
Published on Care Opinion at 15:49


picture of Martin Esposito

Dear Traveller48

Thank you so much for sharing your experience on Care Opinion and your kind words regarding all aspects of the care that you received after your accident. It sounds like it was an extremely traumatic experience for you and for your partner, especially being so far from home. I was glad to read that you are now back home and making progress with your recovery.

Major trauma care is a key priority for the Scottish Ambulance Service and along with our other NHS Scotland partners we are part of the Scottish Trauma Network. This is a government funded network which promotes closer working and collaboration between health care providers, from prevention and pre-hospital care right through to rehabilitation, all with the aim of improving the outcomes of major trauma patients. It is always extremely heartening to hear when this has worked well.

I would love to share your story and feedback with the ambulance clinicians who cared for you on that day. To do this I would need a few more details, for example the date of the incident. If you are able to provide some more details, you can contact me at martin.esposito@nhs.scot.

Thanks again so much for sharing and I wish you well with your ongoing recovery, and please do come back and visit Scotland again!

Take care.

Martin.

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Response from Alexis Brain, Patient Experience and Safety Manager, Patient Experience, NHS Dumfries and Galloway 3 years ago
Alexis Brain
Patient Experience and Safety Manager, Patient Experience,
NHS Dumfries and Galloway
Submitted on 04/10/2021 at 12:14
Published on Care Opinion at 12:14


Dear Traveller48

I am so sorry to hear that your visit to our wonderful region ended in such a traumatic way for you and your partner. It is, however lovely to hear that you were both taken care of so well by our amazing emergency services in the first instances and then by our wonderful teams at Dumfries & Galloway Royal Infirmary. Our teams throughout each department work hard every day to provide the highest quality of care for our patients, and we are always delighted to hear when our patients feel that we have achieved this.

I will ensure that the relevant teams are made aware of your kind words, and I know that it will make their day to hear that you and your partner had such a positive experience while under their care.

I am delighted to hear that you are on the road to recovery now, I wish you well on your journey and hope that you get the chance to return to our lovely region sometime in the future.

Thank you so much for taking the time to share your feedback with us,

Kind regards

Alexis

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Response from Royal Stoke University Hospital 3 years ago
Royal Stoke University Hospital
Submitted on 19/10/2021 at 13:45
Published on nhs.uk at 13:46


Thank you for your posting. I am so pleased to hear that you and your partner were treated so well in Dumfries at what must have been a very difficult time and I wish you a good recovery under our care at UHNM

Kind Regards

Angela Grocott

Head of Patient Experience

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Response from Martin Esposito, Consultant Paramedic - Major Trauma, Clinical Directorate, Scottish Ambulance Service 3 years ago
Martin Esposito
Consultant Paramedic - Major Trauma, Clinical Directorate,
Scottish Ambulance Service
Submitted on 20/10/2021 at 16:07
Published on Care Opinion at 16:07


picture of Martin Esposito

Hi Traveller48

Sorry that you were not able to get hold of me by email. I am not sure what happened there. However, I just wanted to let you know that from the information you provided to Care Opinion, I have managed to identify the ambulance clinicians who cared for you after your accident. I have shared a link to your post so that they can read your feedback.

I hope your recovery is progressing well.

Take care.

Martin.

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