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Staff needed for patients waiting to be seen in A&E receptio...

Posted By zuluwd56

"Staff needed for patients waiting to be seen in A&E reception area"

About: Craigavon Area Hospital / 3 South Craigavon Area Hospital / Emergency Department

(as the patient),

I have been in hospital for almost 2 weeks. I had to wait in A&E for 12 hours before being seen. The chairs in A&E reception area are uncomfortable. I was not offered food during this 12 hours and because I came by ambulance I forgot to bring my purse so could not purchase from shop. When I was admitted to yellow bay the HCA offered me Tea and Toast and ensured I was comfortable. The bleeping in the bay gave me a headache but this cannot be avoided. If I could improve anything in A&E it would be a staff member to look after patients waiting in reception area and to somehow make the machines bleep less.

I was moved to 3 south and the staff are friendly and look after me well. It is a busy ward but I have no complaints. The meals are very good, I enjoy them a bit too much. 

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Responses

Response from Laura White, Ward Manager 1W ENT/Urology, Acute Directorate, Southern Health and Social Care Trust 2 years ago
Laura White
Ward Manager 1W ENT/Urology, Acute Directorate,
Southern Health and Social Care Trust

Submitted on 01/10/2021 at 14:46
Published on Care Opinion at 14:46

Thank you for taking the time to respond, we appreciate the positive feedback in these busy times.

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Response from Lisa Dougan, Clinical Sister Emergency Department, Acute Directorate, Southern Health and Social Care Trust 2 years ago
Lisa Dougan
Clinical Sister Emergency Department, Acute Directorate,
Southern Health and Social Care Trust

Submitted on 01/10/2021 at 15:21
Published on Care Opinion at 15:21

picture of Lisa Dougan

Good Afternoon,

Thank you for taking the time to share you story via care opinion.

I am sorry to read about your long wait in reception, unfortunately the chairs in the waiting area were designed for cleaning rather than comfort, especially when sitting on them for a prolonged time I can just imagine how uncomfortable they are.

Never be afraid to ask the staff for food when required, they will do everything in their power to provide you with something, we quite often have patients arriving under these circumstances. I am glad to read however that you were well cared for in the clinical area even with all the beeping. I totally agree they can be annoying but as you quite rightly said it cant be avoided with so many patients in the one area.

I wish you well with your recovery.

Lisa

Clinical Sister

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Response from Andrew Dines, Head of Service, Domestic, Catering, Portering and Security Services, Southern Health and Social Care Trust 2 years ago
Andrew Dines
Head of Service, Domestic, Catering, Portering and Security Services,
Southern Health and Social Care Trust

Submitted on 01/10/2021 at 15:49
Published on Care Opinion at 15:49

Thank you for posting about your recent hospital experience.

I shall pass your positive feedback to the Support Services teams in regard to your kind comments about the ward based meals.

Many thanks

Andrew

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