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Care Opinion

A&E/Ward 19

Posted By nmc25

"A&E/Ward 19"

About: University Hospital Wishaw / Emergency Department

(as a parent/guardian),

Thank you to all the staff on shift in late September. 

A&E was very busy but with clear expected wait times shown and seen well within them. Can’t really remember anyone’s names but nurse ?Mark explained all tests for our little boy and made sure a nervous mum was attended to aswell! The drs saw us promptly and made a plan, liasing with ward 19. 

The girls in the ward were again very kind and welcoming....providing lots of wipes when the vomiting started! You made the experience less daunting and we are on the road to recovery - thanks again x

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Responses

Response from Julie Coyle, Senior Nurse - Emergency Care, University Hospital Wishaw, NHS Lanarkshire 2 years ago
Julie Coyle
Senior Nurse - Emergency Care, University Hospital Wishaw,
NHS Lanarkshire

Submitted on 01/10/2021 at 15:38
Published on Care Opinion at 15:38

Dear nmc25,

Thank you for taking the time to share your recent experience within our Emergency Department and I hope your little boy is feeling much better and is recovering well.

I am pleased that your experience has been positive and will be delighted to share your story with all of our staff, particularly Mark.

Best Wishes,

Julie.

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Response from Laura Jack, Service Manager, Specialist Children's Health Services Unit (SCSHU) inc. Paediatric & CAMHS, NHS Lanarkshire 2 years ago
Laura Jack
Service Manager, Specialist Children's Health Services Unit (SCSHU) inc. Paediatric & CAMHS,
NHS Lanarkshire

Submitted on 01/10/2021 at 16:30
Published on Care Opinion at 16:30

picture of Laura Jack

Dear nmc25,


I would echo what Julie has said above by saying thanks for taking the time to give us such positive feedback, which the staff in Paediatrics will be so pleased to hear.

I'll make sure they are aware of your feedback.


I hope your son is on the mend!

Best wishes

Laura

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