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"Wonderful Early Cancer Diagnostic Centre Service"

About: Victoria Hospital / Radiology Victoria Hospital / Rapid Cancer Diagnostic Service (RCDS)

(as a staff member posting for a patient/service user),

I have just been through the ECDC pathway and I am very pleased with the care I received from them. The staff were very organised and I couldn't believe how quickly I got a CT scan and then my results. Everything happened within a couple weeks and it all went very smoothly. When the staff said they would contact me about my care, they did exactly that. I was never kept waiting. Katie, the cancer nurse specialist, was very reassuring and was able to answer any questions I had which put me at ease. Radiology were also very pleasant and welcoming. When I received my results from Katie she immediately put me at ease by saying it was good news and there were no signs of cancer before explaining what they did find on my CT scan, which thankfully was something very minor. My GP followed up with me this morning and we both agreed that this is an invaluable service.

Maybe the only thing I could say that would make a small improvement would be when I was waiting in the waiting area for my scan, if someone was able to pop over and just say "hello, nice to meet you. We won't be long in taking you for scan". For me that would've stopped me wondering when it was turn to go in next. However, I am being very picky in saying that. I really can't fault my treatment and I am very pleased with the care I received from everyone.

Well done everyone! 

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Responses

Response from Theresa Rodigan, Senior Administrator, Patient Experience Team, NHS Fife 2 years ago
Theresa Rodigan
Senior Administrator, Patient Experience Team,
NHS Fife
Submitted on 19/10/2021 at 13:22
Published on Care Opinion at 13:22


picture of Theresa Rodigan

Posted on behalf of Murdina MacDonald, Lead Cancer Nurse

Dear ECDC

thank you so much for taking the time to share such lovely feedback. I am delighted you benefited from all our teams being well organised and we are pleased you received both your CT scan and results quickly. We know waiting for results can be particularly stressful therefore it is good to read that Katie was both supportive and reassuring. Our colleagues in radiology will be delighted with your kind feedback. The professional and compassionate care you mention is the care we strive to deliver to every patient every day and it's great to hear we are getting it right.

We are so pleased to learn that you received good health news.

Murdina

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