Whenever I call the surgery I hear a message about always being polite to the staff. However some receptionists are blatantly rude and tend to offer their medical opinion on condition they know nothing about.
I had called the surgery complaining of heartburn and chest pain caused due to that and the receptionist was not ready to listen and said I should call 111. I was literally in tears and begged her to give me a doctors appointment so that I can discuss my condition. I told her that my main problem is heart burn but she refused to listen. After lot of pleading she gave me an appointment. What qualifications or authority does she have to triage the patients like this? I am feeling extremely depressed and disappointed with the service.
"Less doctors and incompetent reception staff"
About: Penshurst Gardens Surgery Penshurst Gardens Surgery Middlesex HA8 9TN https://www.penshurstgardenssurgery.co.uk/
Posted via nhs.uk
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