"Doctor didn't call - Was booked for telephone…"

After trying to get an appointment on and off for a couple of months I finally get a telephone call back appointment. The surgery are still not offering face to face only if deemed absolutely necessary, which is fair enough. However, after waiting all day I have had no call from any of the GP's and no courtesy call from the reception to tell me why? I am left in all honesty feeling like I don't matter... I am unsure now how to proceed as I seem to be getting nowhere trying to get help for the problem I am having to deal with.

It makes me so upset that I feel I have to write this review as it isn't in my nature to complain but I have been pushed to my limit and can't get the help I need from the very people put there to care for me. I have never experienced such a lack of care before and it is crushing.

I truly hope that I am in the minority here but unfortunately I have a feeling this isn't the case.