"ENT Terrible Service "

About: The James Cook University Hospital The James Cook University Hospital Middlesbrough TS4 3BW

Posted via nhs.uk 3 years ago

I went to the Urgent Care Centre at NTGH who referred me to ENT at JCUH. They gave me a letter to attend immediately as I was in so much pain with tonsillitis. I got to ENT who read the letter and sent me to Accident and Emergency. I have now been in A and E six hours, the last 3 hours waiting for an E and T doctor to attend A and E. ENT haven’t even answered the phone after over 3 hours of ringing. Disgraceful service.

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The James Cook University Hospital

Submitted on 30/09/2021 at 11:53

Published on nhs.uk at 15:02

Good morning
Thank you for leaving comments on the NHS Choices Website for the South Tees Hospitals NHS Foundation Trust.
I am very sorry for your long wait to be seen by Ear, Nose and Throat staff when you visited Accident and Emergency at The James Cook University Hospital.
Please contact the Patient Experience Department on 01642 854807 who can help to resolve your issues.
The service is available Monday to Friday from 9 am to 4 pm excluding bank holidays. When Officers are dealing with other enquirers, you may reach the voicemail. Under these circumstances, please leave a message with your name and contact telephone number and an indication on the most convenient time to ring you back.
We look forward to hearing from you shortly and in the interim, please be assured that the department has been made aware of your comments.
Thank you
Kind regards
Patient Experience Department
The Old Post Room
North Reception
The James Cook University Hospital
Marton Road
Middlesbrough
TS4 3BW
Tel no: 01642 854807
Email: stees.patient.experience@nhs.net

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