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"I am so disappointed"

About: Aberdeen Maternity Hospital

(as the patient),

I was booked in to have an induction based on a medical condition and was told it would be Saturday.  The midwife that booked it for me said it might be pushed to Sunday depending on if they have a backlog.  When I told my husband he immediately booked the week off so he wouldn’t have to worry about rushing out of work or not being available to get to the hospital quickly when we got the call.  

I was fully prepared for it to be delayed a day due to them being busy but by Monday I still had no call from the hospital.  I really didn’t want to call and ask for an update as I know how busy the NHS are but by Monday when we still hadn’t heard anything I called and was told there is a backlog, I am still on the list and someone will phone me.  They said I should call them back if the baby’s movements change.  I felt better about this knowing I hadn’t been forgotten about but I had to call them, no one has been in touch with me.

Now Wednesday and still no phone call, I have absolutely no idea what is going on.  This is our first baby and I really don’t know much about the induction process or if it's normal to be delayed this long.  I spoke to my community midwife who has been brilliant through the whole pregnancy, she was shocked I hadn’t been taken in yet so this can’t be normal.  

I have got to the stage now where I feel I’m not going to get a call at all, I’ve clearly been moved down the list and I’m either going to have to wait for my baby to come on it’s own or wait until there is something wrong with my baby’s movements before I will be taken in.  I totally understand that there will be people with more urgent inductions required but it’s now been 7 days from the date I was advised I should have an induction.  

This has just caused so much stress and anxiety, I feel like we have just been watching the phone for the last 5 days and counting.  I feel so frustrated and upset that I was advised to have an induction and it’s now not being taken seriously.  On top of this my husband having taken the week off to make sure he could be available quickly means he now has less time after the baby comes.  I am so disappointed this is how the final weeks of my pregnancy have gone.  

Please stop advising women it’s important for them to have an induction if they are then not followed through seriously.  I really feel like I won’t be taken in unless my baby stops moving which is just such a worry.  This is just causing extra anxiety and stress to pregnant women, especially as a first time parent and not knowing what to expect.  It seems that the hospital clearly can’t facilitate all of the inductions they are booking in.  

I don’t blame the staff, everyone I have dealt with or spoken to throughout my pregnancy so far have been nothing but professional and helpful.  I am just so disappointed and am dreading going into labour, if they have such a backlog what sort of care are we going to get when the time actually comes.  

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Responses

Response from Liz Cheung, Lead Midwife for Maternity and Women Services, Aberdeen Maternity Hospital, NHS Grampian 3 years ago
Liz Cheung
Lead Midwife for Maternity and Women Services, Aberdeen Maternity Hospital,
NHS Grampian
Submitted on 24/09/2021 at 12:15
Published on Care Opinion at 12:15


picture of Liz Cheung

Dear thubanjf58

I am so sorry that this has happened. We are experiencing a very busy period at present. As this is anonymous, I can’t contact you. Can I ask you to please call Triage and ask to speak with Jillian, who I have updated with your situation. Jillian will do her very best to provide you with some answers. The number is 558855.

If this is difficult for you, then please contact your community midwife who can do this on your behalf.

Again please accept my sincere apologies for the lack of communication, but thank you for pointing out how lovely all of our staff have been.

Kind Regards

Liz

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Update posted by thubanjf58 (the patient)

I ended up calling triage on Thursday morning, the woman I spoke to said they had good news, they were waiting for a couple beds to be empty and we would be in that afternoon, we were next on the list. I felt so relieved, until it got to 6 o'clock on Thursday night and still no call to go in.

I called again and asked what time I’d be taken in only to be told yet again they have just been so busy they can’t promise I would be taken in. Yet again felt so disappointed. My husband was so worried about me he called them back, after this we ended up with a call back telling us to go in on Thursday night. I don’t believe we would have ever had that call unless my husband had called.

When I got in they essentially told me that my blood results weren’t that bad and I probably didn’t really need the induction and that they had all been discussing it. I just don’t understand this, if I didn’t need one why had I been given two sweeps from the community midwifes. If this was the case I really wish someone would have thought to discuss it with me so my husband and I wouldn’t have been hanging on for over a week stressing about it. I assume that this is why I was continually moved down this list.

I went back in on Friday and the induction had worked, I was 3-4cm dilated and the midwife said I would get a call to go to the labour ward. Based on past experience I am not holding out hope that I will be getting this call, it’s now Sunday and still nothing.

I was told at 38+3 I would need an induction early, I will be 40 weeks tomorrow and haven’t had my baby yet. I have no further community midwife appointment booked because they thought I would have had the baby by now so this is just another thing I’m going to have to call and ask about.

Response from Liz Cheung, Lead Midwife for Maternity and Women Services, Aberdeen Maternity Hospital, NHS Grampian 3 years ago
Liz Cheung
Lead Midwife for Maternity and Women Services, Aberdeen Maternity Hospital,
NHS Grampian
Submitted on 28/09/2021 at 17:47
Published on Care Opinion at 17:47


picture of Liz Cheung

Dear thubanjf58

Again I am so sorry for the distress that you are experiencing due to this. As you have put in feedback through another route, I have been able to identify you. I have spoken with your community team today and they will be in contact with you. I have asked that your named midwife remain in regular contact with you, until you are invited in for the next part of your induction.

Once baby is here, and you have had time together as a family, I will be in touch to discuss this with you and to see how we can use your experience to improve the induction process for others.

Kind Regards

Liz

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