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Staying connected with family

Posted By andromedafe87

"Staying connected with family"

About: Craigavon Area Hospital / 1 East Gynaecology

(as a service user),

Immersive Reader

I was admitted to hospital after a fall at home. The ambulance arrived within 5minutes and I was seen in ED straight away. I was admitted to Gynae ward and the staff are marvellous and are even taking measures to reduce my risk off falling when I get home. I have a large family network and a staff member connected me to the free wifi so I can stay connected when my mobile data finished.

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Responses

Response from Mairead Casey, Patient Client Experience & 10,000 Voices Facilitator, Executive Directorate of Nursing Midwifery, AHP’s and Functional Support Services, Southern Health and Social Care Trust 3 years ago
Mairead Casey
Patient Client Experience & 10,000 Voices Facilitator, Executive Directorate of Nursing Midwifery, AHP’s and Functional Support Services,
Southern Health and Social Care Trust

Patient Client Experience & 10,000 Voices Facilitator for Southern Health and Social Services Trust.

Submitted on 29/09/2021 at 11:46
Published on Care Opinion at 11:46

Immersive Reader
picture of Mairead Casey

Good morning

Thank you so much for taking the time to share your experience. We recognise how difficult it is for families at the minute due to Covid 19 due to the restrictions on visiting. I thought that you might be also interested in hearing about our new Virtual Visiting Service within the Trust. This new service has been established to try to support families and patients during this time and enables families to stay connected.

I attach below details on how your family/friends can book a visit. Once a virtual visit has been booked our Virtual Visiting Officer then goes along to each patient and set up the call with the virtual visitor using the Trust's iPads. These virtual visits can be with families or friends.Image title

If you would like any further details on this service, please feel free to contact the Virtual Visiting Schedulers for more details and they will explain in detail. Their contact number is 07776516419, 7 days a week 9.00 am to 5.00 pm.

Kind regards

Mairead Casey

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Response from Oonagh Campbell Kelly, Interim Lead Midwife for Maternity Inpatients & Maternity Admission and Assessment Unit, Craigavon Area Hospital, Integrated Maternity and Women's Health, Southern Health and Social Care Trust 3 years ago
Oonagh Campbell Kelly
Interim Lead Midwife for Maternity Inpatients & Maternity Admission and Assessment Unit, Craigavon Area Hospital, Integrated Maternity and Women's Health,
Southern Health and Social Care Trust

Submitted on 01/10/2021 at 11:36
Published on Care Opinion at 13:48

Immersive Reader

andromedafe87

Thank you for taking time to post this feedback about your care on the gynae ward. I am delighted to read you felt so well looked after and attended to. I will ensure to feed this back to the staff on the ward.

kind regards

Oonagh Campbell Kelly

Lead Midwife

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