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Turned a scary situation into a positive one

Posted By Cloakers

"Turned a scary situation into a positive one"

About: Dumfries & Galloway Royal Infirmary / Ophthalmology

(as a service user),

I had to go to DGRI for a cataract removal, I was in the Short Stay Unit 

All I will say is, the wonderful staff there, each and everyone that dealt with me turned a very difficult and scary situation for me into a positive and calm one ~~ i have nothing but praise for them, we are so lucky to have these Nurses etc etc ~ so , I would like to say to all of you , thank you ~ and because of my experience I will not be so nervous when it is time for my other one to be done 

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Responses

Response from Alexis Brain, Patient Experience and Safety Manager, Patient Experience, NHS Dumfries and Galloway 2 years ago
Alexis Brain
Patient Experience and Safety Manager, Patient Experience,
NHS Dumfries and Galloway

Submitted on 24/09/2021 at 11:15
Published on Care Opinion at 11:15

Dear Cloakers

Thank you so much for taking the time to share your feedback with us. I am delighted to hear that you had such a positive experience while under the care of NHS Dumfries & Galloway.

Our amazing teams work extremely hard on a daily basis to provide the best possible care for their patients, and will be delighted to hear that you have provided such encouraging comments.

I will ensure that your kind words are shared with the appropriate team, and I am confident that you will make their day with your lovely feedback.

I hope that your recovery is going well, and thank you again for taking the time to share your experience with us.

Best wishes

Alexis

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