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They were quite short staffed

Posted By uniformrw87

"They were quite short staffed"

About: Daisy Hill Hospital / Elective Overnight Stay Centre/Gynaecology Ward Daisy Hill Hospital / Emergency Department Daisy Hill Hospital / Male Medical

(as a service user),

My Daisy Hill Experience began with a two week stay in male medical. It was absolutely fantastic up there, the staff were all brilliant. However, there were two nurses in particular who were brilliant - Grace and Student Nurse Emma - two excellent nurses and I mean excellent.  My only complaint would be that they were quite short staffed and I was not checked on very much in the night.

My current stay began with a 14 hour wait in an A&E corridor. I found this quite difficult, especially when I needed the toilet as I had difficulty getting to it by myself.

Up on female surgical, again all the staff are brilliant - really nice and caring.  The only improvement I could suggest would be more single beds/side wards to be available.

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Responses

Response from Christine Armstrong, Care Opinion Facilitator, Executive Directorate of Nursing Midwifery, AHP’s and Functional Support Services, Southern Health and Social Care Trust 3 years ago
Christine Armstrong
Care Opinion Facilitator, Executive Directorate of Nursing Midwifery, AHP’s and Functional Support Services,
Southern Health and Social Care Trust

Submitted on 29/09/2021 at 22:15
Published on Care Opinion at 22:15

picture of Christine Armstrong

Dear uniformrw87 - thank you so much for providing this feedback. I will pass on your comments to the relevant staff so that they can share your kind words with their staff and also so that they can look at the issues you have mentioned

I hope you are feeling better

Best wishes

Christine Armstrong

Care Opinion Facilitator

SHSCT

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Response from Paul Smyth, Head of Service Emergency Departments, Medicine and Unscheduled Care Directorate, Southern Health and Social Care Trust 3 years ago
Paul Smyth
Head of Service Emergency Departments, Medicine and Unscheduled Care Directorate,
Southern Health and Social Care Trust

Submitted on 30/09/2021 at 17:49
Published on Care Opinion at 17:49

Good afternoon

Thank you for taking the time to share your experience about our Emergency Department.

Firstly may I apologise for the long wait that you had. We would certainly agree you should not have been waiting in a corridor but been admitted onto an admission bed.

The Trust is working hard to improve the flow of patients out of the emergency department up to admission wards.

I hope that you are recovering well.

Regards

Paul Smyth

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Response from John McAteer, Ward Manager Coronary Care /Male Medical, Acute, Southern Health and Social Care Trust 3 years ago
John McAteer
Ward Manager Coronary Care /Male Medical, Acute,
Southern Health and Social Care Trust

Submitted on 11/10/2021 at 10:33
Published on Care Opinion at 10:33

Many thanks for your kind words about the staff in Male medical and in particular the two individuals you have mentioned. I will be sure to feed this back to them.

I am sorry you were not checked on as much at night. There are times when we have been short staffed but we also have a reduced staff at night. I will be sure to feed this back to staff to ensure all patients are checked on regularly at night.

Regards

John Mc Ateer, Charge Nurse

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