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"Lack of support from the Dermatology Department."

About: Pilgrim Hospital / Dermatology

(as the patient),

I feel totally let down by the whole NHS system, my face is so damaged I don't want to go out, let alone not being able to as I cannot find an SPF to stop burning and swelling.

I was prescribed Potent steroid creams with a warning not to go out, even on cloudy days without a strong SPF cover. My facial skin is severely damaged, I requested a recommendation for an SPF as I can only purchase cover from the make up department, nothing over the counter for damaged skin. I was told there was nothing Dermatology could recommend. Surely this is not okay when the prescribed creams are so strong. I've had severe eczema for 18 months, I have only been prescribed steroid creams leaving my face in urgent need of SPF cover to go outside in any temperature. I have purchased 6 different over the counter SPF brands, all aggravate my skin and make the itching and redness worse.

I am at a complete loss as to how I can protect my skin when I go out. If I do not cover my face swells. I am in a no win situation. At my age I need to be able to do my 30 minutes of exercise/10,000 steps daily to keep myself mobile, active and independent

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Responses

Response from Batsi Chikura, Consultant Rheumatologist, Clinical and Strategic Lead, ULHT 2 years ago
Batsi Chikura
Consultant Rheumatologist, Clinical and Strategic Lead,
ULHT
Submitted on 21/09/2021 at 09:19
Published on Care Opinion at 09:19


Dear Pegaso740

We are sorry to hear about your dissatisfaction with the services you have received from the dermatology department and we are taking your concerns seriously. If you could get in touch with PALS - pals@ULH.nhs.uk so that we could review your case and find the best way to help you.

KR

Dr Batsi Chikura

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