My 89yr old dad (dementia, double incontinence) had a fall & waited 11 hours for an ambulance
My dad (89yrs old, lives alone, has Alzheimer's disease, doubly incontinent) fell in his house (at approx 6:30pm).
His carer (who visits him at teatime each day for 1 hr) was unable to lift him. She phoned 999 for assistance. She informed me of my dad's fall. I live over 100 miles away so was unable to quickly respond. The carer and I were in regular contact throughout the evening. I called 999 @ 10pm to chase up the ambulance. As my dad was conscious and not bleeding, he was classed as a low priority, although he is a vulnerable individual.The ambulance arrived @ 5:30am, 11 hours after the initial 999 call. This waiting time is completely unacceptable for anyone, let alone a 89 year old man with dementia. I would like to know 1) how I can progress this information to ensure it does not happen to anyone else and 2) whether the 11 hour wait time is outside of your Service Level Agreement.
"My dad had a fall & waited 11 hours for an ambulance"
About: South Western Ambulance Service NHS Foundation Trust South Western Ambulance Service NHS Foundation Trust Exeter EX2 7HY
Posted by gcpc (as ),