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"Well done to all"

About: Beatson West of Scotland Cancer Centre / Ward B4

(as a service user),

I attended the Beaton for my outpatient appointment to see Dr James. I was then admitted to ward B4 with possible spinal cord compression. The staff at B4 were fantastic and took great care of me whilst I was in a great deal of pain. All the doctors, nurses and physios were amazing and understood my concerns. They accommodated my hearing loss due to masks and made sure I understood everything. After a few days I was then transferred another hospital for emergency surgery. B4 staff  kept up to date at all times. The ward staff also phoned my fiancé and kept him up to date on my transfer. All the staff are an absolute credit to the beatson and cannot fault anyone.

Everyone at B4 from, nurses, health care assistants, physios, cleaners, porters and kitchen staff were amazing. 

Well done to all. 

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Responses

Response from Kevin Torbet, Admin Assistant, Patient Experience and Public Involvement, NHSGGC 2 years ago
Kevin Torbet
Admin Assistant, Patient Experience and Public Involvement,
NHSGGC
Submitted on 16/09/2021 at 17:53
Published on Care Opinion at 17:53


picture of Kevin Torbet

Dear jazzqy77

Thank you very much for taking the time to provide feedback it is very much appreciated.

It is reassuring to read that your care was to the highest standard that we strive to provide during what must have been a very difficult time for you.

I will share your comments with all of the team who are always so grateful to receive such positive feedback.

On behalf of the team I wish you all the best.

Kindest regards

Margaret

Posted on behalf of Margaret Gray, Clinical Service Manager, Specialist Oncology

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