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"Their professionalism and knowledge was second to none"

About: Adult Community District Nursing Teams / Arches District Nursing Team

(as a service user),

I was feeling very low after coming out of hospital on a Monday evening after nearly 3 1/2 weeks, wearing compression bandages and a moon boot. The wound was leeking and all I wanted to do was lie down and sleep. Next morning, the district nurses from the arches health centre moved into action. Their professionalism and knowledge was second to none! within 3 months, they hade performed a miracle-on a wound they thought might take 6-9 months to cure! - well done to them! 

My only concern was timing. I knew what day the nurse was expected but not the time. I'm not a morning person - I used to be when I was working - 6am wakeups for 45yrs! Soon reversed that trend! So I had to push myself to try and be ready from about 8:30 am and sometimes the nurse wouldn't arrive for hours! latest was about 5:30 pm! I think it would be beneficial for patients to know when visits might be - even a 2 hour window might relieve some anxiety, ThankYou.

Responses

Response from Deborah McLaughlin, Service Manager, Elderly Programme of Care, Adult Community Services, Belfast Health and Social Care Trust last week
Deborah McLaughlin
Service Manager, Elderly Programme of Care, Adult Community Services,
Belfast Health and Social Care Trust
Submitted on 06/10/2021 at 17:36
Published on Care Opinion on 07/10/2021 at 09:24


Dear liongs78,

Thankyou for the lovely acknowledgment regarding our District Nurses from The Arches Team. It is reassuring and and heartening to hear about the nurses professionalism and that their knowledge had such a positive impact on you. To know that our nurses were able to support you and that their knowledge and skills supported the healing of your wound is wonderful.

I'm sorry that the of timing of calls caused you concern, especially having to be up so early in anticipation of the nurses arriving later in the day. Unfortunately the nurses are unable to provide specific times but I think it is reasonable to give an estimated time, for example late morning /early afternoon or as you say a window timeframe, unless of course an emergency was to arise. I will discuss this with the nurses to see if we can make improvements to our service.

I will pass on your words of kindness and appreciation to the District Nurses, they will be delighted to hear how much appreciated they are but mostly that they have made a difference to you.

May I take this opportunity to wish you well and let you know we are always available for any further advice or support.

Yours Sincerely

Deborah McLaughlin

Service Manager

Community Nursing

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