I understand the nhs is very busy, I myself work for the nhs, I know how busy it is. However, I do not think it is appropriate to speak to me as a parent like I am an idiot and raise a voice at me. This was my experience today in the RHC.
The nurse in the triage room at approx 1400 came out with a syringe of apple juice and proceeded to tell me I had to get my daughter to take it (impossible she refuses a syringe and tries to breathe in the liquid) upon trying to explain this to the nurse, they told me her dad and I were not trying hard enough to help our child. I explained it may be easier if I had somewhere appropriate to sit my child as she had a fever and was sitting on our knees getting hotter for 2 hours. The nurse then said there’s no space and they’re too busy (understandable) but being busy does not mean you lack compassion and empathy for parents or kids.
The manner in which I was spoken to was very degrading and made me feel like a terrible mum and I ended up crying in the waiting area with all the other parents looking at me which then triggered a panic attack. I have never complained once about treatment received at hospital the RHC and QEUH are usually fantastic but today has totally put me off attending again.
"This has totally put me off attending sick kids A&E again"
About: Royal Hospital for Children (Glasgow) / Accident & Emergency Royal Hospital for Children (Glasgow) Accident & Emergency Glasgow G51 4TF
Posted by Neededhelp1 (as ),