"Sheffield mental health team and out of hours mental health team"

Once again I've been let down by the mental health team. I phoned up the duty team weeks ago September in a very distressed state asking to speak to a duty worker. The receptionist took my details and said they would see if anyone was free to talk to me now, they said that no one was available at the moment but someone will ring me back. It's now weeks later and no one has called me back. I feel absolutely abandoned by them. I have self harmed and are having suicidal thoughts. I phoned the out of hours mental health team to ask for help but the person who I was taking too wasn't very helpful and they made me feel even worse because I felt like I wasn't being took seriously. When I was talking I could hear the staff in the room on other calls, also I could hear some staff laughing and been loud what made me feel anxious. It made me feel like I'm being laughed at once I came off the phone. I was told that I would receive a call from the s.p.a team the next day but that didn't happen either.

I'm trying my hardest to help myself with doing my coping strategies to try and keep safe but I know it's only a matter of time with how low I am feeling that something serious will happen to me. I really don't feel like I've got the strength to carry on and I'm really struggling with everything what's happening to me.

Please mental health team you have to start helping people.