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"Sheffield mental health team and out of hours mental health team"

About: Crisis Mental Health / Out of hours team Crisis Mental Health / Single point of access team (SPA) & Emotional Wellbeing Service (EWS)

(as a service user),

Once again I've been let down by the mental health team. I phoned up the duty team weeks ago September in a very distressed state asking to speak to a duty worker. The receptionist took my details and said they would see if anyone was free to talk to me now, they said that no one was available at the moment but someone will ring me back. It's now weeks later and no one has called me back. I feel absolutely abandoned by them. I have self harmed and are having suicidal thoughts. I phoned the out of hours mental health team to ask for help but the person who I was taking too wasn't very helpful and they made me feel even worse because I felt like I wasn't being took seriously. When I was talking I could hear the staff in the room on other calls, also I could hear some staff laughing and been loud what made me feel anxious. It made me feel like I'm being laughed at once I came off the phone. I was told that I would receive a call from the s.p.a team the next day but that didn't happen either.

I'm trying my hardest to help myself with doing my coping strategies to try and keep safe but I know it's only a matter of time with how low I am feeling that something serious will happen to me. I really don't feel like I've got the strength to carry on and I'm really struggling with everything what's happening to me.

Please mental health team you have to start helping people.

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Response from Sarah Roberts-Morris, General Manager, Crisis Services, SHSC last month
Sarah Roberts-Morris
General Manager, Crisis Services,
Submitted on 07/10/2021 at 10:28
Published on Care Opinion at 11:39


I’m really sorry to hear that you do not feel supported by mental health services and that you are struggling at the moment. If you would like to discuss this further so I can ensure you are getting the support you need please give me a call – Sarah Roberts-Morris, General Manager – Crisis Service 0114 2718767

Thank you

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful

Update posted by Mixed up but mindful (a service user)

Thank you for your response. Unfortunately the last time I rang a number given to me to ring when I complained on this site about the mental health team I wasn't given any help by the person on the phone.

The person who I was told to ring wouldn't talk to me about who to ring in a crisis, but they would talk to my therapist at the time - only to be told by my therapist that the person told her to tell me that I should ring Rethink helpline. What was the point in that, because if I rang rethink helpline in a crisis they would tell me to ring the duty team or the out of hours mental health team depending what time I rang them.

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