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"Cauda Equina Syndrome"

About: Queen Elizabeth University Hospital Glasgow / Neurology

(as a service user),

Following a terrible time suffering with severe back and leg pain not taking seriously by my own GP and health board, I finally received a delayed diagnosis of cauda equina syndrome and was promptly transferred to the QUEH ward 64. 

I cannot praise every single member of staff I encountered more. During a very difficult and vulnerable time for me every single person I encountered was kind, compassionate and helpful, especially considering my bad experiences leading up to my admission to ward 64. Nursing staff were very kind and welcoming, the surgical team (lead by Mr Barrett in my case) were all excellent, as were every AHP and domestic & service staff I encountered. As a nurse myself I feel it’s so important to highlight the good, especially in these times. I cannot fault anyone I encountered in my hospital admission and I am so grateful for all their help and support with my admission and all the care they took in arranging my discharge support. 

Responses

Response from Eilidh Gallagher, Interim Clinical Services Manager, Institute of Neurological Sciences, NHSGGC last week
Eilidh Gallagher
Interim Clinical Services Manager, Institute of Neurological Sciences,
NHSGGC
Submitted on 15/09/2021 at 15:32
Published on Care Opinion at 15:46


Dear Rc.x3,

Thank you for taking the time to feedback following your experience within Ward 64 in the Queen Elizabeth University Hospital.

I am sorry to hear that your initial journey was so difficult prior to receiving a Cauda Equina diagnosis but am pleased to see that your treatment was prompt and offered in a compassionate manner when you were admitted to Ward 64. Thank you for taking the time to feedback on the care provision and the attention that the team within the ward showed you, all feedback is hugely appreciated and the ward will be delighted to hear that you've had such a positive experience.

I wish you well in your recovery.

Best wishes

Eilidh

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