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Care Opinion

First class Paediatric Ward experience

Posted By novemberkd77

"First class Paediatric Ward experience"

About: Daisy Hill Hospital / Emergency Department Northern Ireland Ambulance Service Outpatients / Paediatric clinics

(as a staff member posting for a carer/relative),

My daughter has complex needs and is a regular at Daisy Hill Hospital.  Sometimes I come in via A&E and others I am brought straight up to the ward. We are usually brought in via Ambulance - the multiple crews involved are all amazing - extremely helpful. I feel like we know all the crews in the area now and all I can say is they are all absolutely brilliant.

The Emergency Department has been great some times, more so recently. This is because on a couple of occasions I felt that it was difficult to get my point across, with some staff seeming less experienced with complex needs. However, ever since the consultant intervened the Emergency Department experience has been much better - great and very positive.
Moving up onto the paediatric ward - we really love it up here. We really prefer the ward here at Daisy Hill Hospital over the Royal. If we can we choose here because of the first class equipment, staff, assistants, cleaners etc. It really makes the stay easier with such excellent staff, as they really do look after the parent as well which is very important.
Every single nurse has been amazing - they really do everything they can for us - they are simply fantastic.  The paediatric ward is absolutely great.

The only two improvements I could think of would be if more specialists were available.  I would also like there to be a vending machine with water in it in the Emergency Department - as there is often a long wait in the ED with there often being no chance of getting anything to eat or drink. This small change would make a big difference.

Overall, the paediatric ward, and the hospital in general, has been excellent and the staff involved in my daughter's care have been absolutely fantastic!

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Responses

Response from Amanda Sweetlove, NIAS, Northern Ireland Ambulance Service 2 years ago
Amanda Sweetlove
NIAS,
Northern Ireland Ambulance Service

Service User feedback

Submitted on 15/09/2021 at 18:37
Published on Care Opinion at 18:37

picture of Amanda Sweetlove

Good afternoon novemberkd77

Thank you for your very positive and complimentary feedback in relation to the service you receive from all our staff. You clearly have a very genuine need of all the NHS services and it is extremely reassuring to hear that we offer the level of assistance that meets all your daughters complex needs.

It is aso encouraging to hear that your numerous experiences with all the crews in the area have been positive and they offer you emotional support along with their clinical expertise.

I hope your daugher is feeling a lot better.

Kind regards

Amanda

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Response from Christine Armstrong, Care Opinion Facilitator, Patient Experience, Southern Health and Social Care Trust 2 years ago
Christine Armstrong
Care Opinion Facilitator, Patient Experience,
Southern Health and Social Care Trust

Submitted on 24/09/2021 at 17:30
Published on Care Opinion at 17:30

picture of Christine Armstrong

Dear novemberkd77 - thank you so much for providing such detailed feedback in relation to your experience with your daughter. It is lovely to read your comments about the ward and how you have found the staff to be fantastic. I know they will really appreciate your kind words.

I will share your story with the staff so that they can consider your suggestions

I hope your daughter is feeling better

Best wishes Christine Armstrong

Care Opinion Facilitator

SHSCT

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Response from Andrew Dines, Head of Service, Domestic, Catering, Portering and Security Services, Southern Health and Social Care Trust 2 years ago
Andrew Dines
Head of Service, Domestic, Catering, Portering and Security Services,
Southern Health and Social Care Trust

Submitted on 28/09/2021 at 12:20
Published on Care Opinion at 12:20

Thank you for posting regarding your recent hospital experience.


I am aware that vending machines are in a number of locations in the hospital. I appreciate they may not be close to ED, especially when you do not want to leave your daughter alone.

Thank you for bringing this to my attention, I will speak with the catering and locality managers. I appreciate this will make a big difference during the time spent in the ED.

I would like to thank you for recognising the efforts of our Domestic Services Team, they work tirelessly to provide a comfortable and safe environment for our patients. I know they will really appreciate your kind comments.

Many thanks

Andrew

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