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Great care

Posted By empathywg38

"Great care"

About: Altnagelvin Area Hospital / Cardiology Waterside Hospital / Ward 3

(as the patient),

I came into hospital and had a pace maker fitted and the staff and care I received was second to none. Since then I have had a fall and suffered a broken ankle, again I am being very well looked after by all the brilliant staff including the nurses and student nurses. They come to see if I am ok as I am in a cast they are helping me to get to the bathroom and even go a sfar as washing me and giving me a shave. I would just like to say thank you so much for the brilliant care.

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Responses

Response from Catherine Lockhart, Ward Manager, Ward 3 Waterside Hospital (PCOP), WHSCT last month
Catherine Lockhart
Ward Manager, Ward 3 Waterside Hospital (PCOP),
WHSCT

Submitted on 15/09/2021 at 15:50
Published on Care Opinion at 16:08

Thank you so much for the feedback. I am delighted to hear that you were happy with the care provided to you in ward 3. I have shared your message with staff on the ward who are always encouraged by such positive feedback

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Response from Oonagh Davies, Cardiology Staff Nurse Altnagelvin, Ward 44 Cardiology, Western Health & Social Care Trust last week
Oonagh Davies
Cardiology Staff Nurse Altnagelvin, Ward 44 Cardiology,
Western Health & Social Care Trust

I look after people with heart conditions

Submitted on 15/10/2021 at 18:05
Published on Care Opinion on 18/10/2021 at 09:02

Good morning/afternoon empathywg38

Firstly apologies for the lateness of my reply as I have just returned from annual leave. I feel very humbled that you have taken the time to provide your feedback of your experience during your admission to our cardiology department, especially in view of your recent circumstances.

I am so delighted you felt your "care was second to none". We strive to provide and deliver a high standard of care to each and every one of our service users. I am looking forward to sharing your kind words with my colleagues. Best wishes in your continued recovery. Oonagh.

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