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"Excellent GP care and support"

About: General practices in Greater Glasgow & Clyde

(as the patient),

The Covid-19 pandemic has brought hardship and loss to many in the past 18 months. Whilst all of us have lived through unprecedented times there can be few of us who have not been impacted by the health effects of the virus, either personally or because of the impact of restrictions on health care provision, or even as providers of care. As we all struggle to come to terms with the changes to our NHS and the impact of the pandemic on the excellent service we have grown accustomed to, I am conscious there will be many who feel the current system no longer works for them. 

There are many who criticize the lack of access to GP services and/ or the wait for specialist reviews.  Yet few are prepared to praise healthcare practices and highlight the very difficult situation of supporting and providing care to patients when the NHS and its workers are severely stretched and many exhausted. 

I therefore want to highlight my personal experience from my own GP (Dr Ali at Williamwood Medical Practice, Glasgow). When some specialist services have been significantly reduced and the wait to be seen has increased, I like many patients, have then placed my health concerns and questions firmly with my own GP. Dr Ali was a caring, compassionate and knowledgeable GP long before the pandemic. However, I have witnessed his (and his colleagues at the Practice) unwavering work effort these past eighteen months and I felt compelled to highlight that despite the stress and complex nature of healthcare, now added to by a pandemic, my care has been exemplary. I have felt supported and involved in all decisions about my care. I feel listened to and included. I have seen the changes to GP access and despite this I have still been given first class care by a skilled and dedicated doctor.

In my opinion, recognising and being supportive of GPs like mine who are working tirelessly to provide good healthcare in very difficult times is necessary if the systems are to work going forward.


Response from Kevin Torbet, Admin Assistant, Patient Experience and Public Involvement, NHSGGC last week
Kevin Torbet
Admin Assistant, Patient Experience and Public Involvement,
Submitted on 16/09/2021 at 16:36
Published on Care Opinion at 16:36

picture of Kevin Torbet

Dear AlliS

Thank you for getting in touch to tell us about your experience with Dr Ali and the team at Williamwood Medical Practice.

It was lovely to hear how you felt included and supported in discussions around your care needs and how Dr Ali has shown compassion and knowledge in his field beyond what was expected.

It is true professionals such as this that make the NHS what it is today and to hear this echoed by yourself make it all worthwhile.

Thanks so much for such kind words in this difficult time its very much appreciated.

I will be delighted to pass on your comments to Dr Ali and his team who I'm sure will be as humbled as I was to read your story.

Please take care and stay safe

Kind regards


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