This is Care Opinion [siteRegion]. Did you want Care Opinion [usersRegionBasedOnIP]?

"Long wait in A&E"

About: Lincoln County Hospital / Accident and emergency

(as the patient),

I arrived at A&E at 7 pm and was booked in a told to sit and wait to be called.  

A triage nurse took my details within 10 minutes of waiting, so far so good. I then sat and waited 3 hours before a doctor called me in. My bloods were taken by a nurse and I was told it would be an hour for the results to come back. In fact I waited another one and a half hours. Maybe if they had taken the blood while I was waiting to see a doctor my waiting time could have been reduced considerably. I was asked to produce urine in a small cardboard container and walk from the toilet to reception desk past waiting area. The cardboard container was leaking. I didn’t think this was a very hygienic way of doing things.

The drinking water container either wasn’t working or was empty. There were a couple of small empty jugs next to it. A patient took the jugs to reception and asked for them to be filled. At midnight an auxiliary came round with a tea trolley, which was much appreciated by everyone. I eventually left A&E at around 12.30am. 

Do you have a similar story to tell? Tell your story & make a difference ››

Responses

Response from Jennie Negus, Head of Patient Experience, United Lincolnshire Hospitals NHS Trust 2 years ago
Jennie Negus
Head of Patient Experience,
United Lincolnshire Hospitals NHS Trust
Submitted on 14/09/2021 at 15:56
Published on Care Opinion at 15:56


picture of Jennie Negus

Dear craterrq46

We want you to know that we are very grateful for your feedback; unfortunately our services are under significant pressure at the moment with many staff redeployed from their usual roles to help out and this is likely to mean a delay in our response. We apologise for this but want to assure you we will come back to you. Thank you again.

Jennie

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful
Opinions
Next Response j
Previous Response k