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My admission to Dorchester County Hospital

Posted By Fel23

"My admission to Dorchester County Hospital"

About: Dorset County Hospital / Accident and emergency Dorset County Hospital / General surgery Dorset County Hospital / Trauma and orthopaedics

(as a service user),

A huge thank you to the ambulancemen Will and Matt, the Emergency Department staff, especially Jyoti, and all the staff who looked after me on Purbeck Ward at Dorchester County Hospital including doctors, nurses, healthcare assistants and cleaners. 

I experienced swift effective care. All the staff were so kind, warm and caring. I was called ' my lovely' ' darling' 'sweetheart', my hand held, a light touch to the arm, all conveying their concern and care for me. When one is in extreme pain these forms of care and kindness are the best medicine. Scans and tests were swift and again the mri  staff were reassuring. Doctors explained clearly. I felt safe, in very good hands. 

Being a doctor myself it is unusual to be on the receiving end but heartwarming to see the professionalism, respect and kindness shown to me. 

I really appreciated the DCH 'family' with people from so many backgrounds. 

I saw the poster with all the flags and the Black Lives Matter poster. This is great. Being from London I felt very glad to be with people from different cultures and religions. 

I'm glad to be home but want to say a huge thank you.I felt safe and cared for and had expert care. 

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Responses

Response from Alison Male, Head of Patient Experience & Public Engagement, Dorset County Hospital NHS Foundation Trust 2 years ago
Alison Male
Head of Patient Experience & Public Engagement,
Dorset County Hospital NHS Foundation Trust

Submitted on 20/09/2021 at 07:56
Published on Care Opinion at 07:56

Hello Fel23, thank you so much for taking the time to leave your feedback.

It is fantastic to hear about the care you received from the staff in the Emergency Department and Purbeck Ward – this is the high standard of care that we hope to achieve for all our patients, and it is great to see we are getting it right.

We are proud of our DCH 'family' from different cultures and religions and I will ensure that they are made aware of your lovely comments. Thank you.

Best wishes

Alison Male

Head of Patient Experience

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