I came into A&E on Friday night and was very disappointed with the conditions I encountered. The area was packed and over crowded and I felt so unsafe. During my wait of a long 8 hours, I was left uninformed and not updated, I felt lost in the system. I was in so much pain and yet was never offered pain relief at any point during my wait. I felt at risk of contracting covid at multiple times during my wait, as other patients around me failed to social distance. Additionally, many other patients weren't using the sanitizer dispensers. I took it upon myself to leave the main ED waiting room and head out into the main reception where I thought there was much more space to social distance. After I was eventually called to be seen, only then was I notified that that area was for suspected covid patients and that I shouldn't have been near it at all. This situation could have easily been prevented if there was better sign posts or a member of staff down in the ED telling people where they can and can't go.
When I was eventually called in to be seen the staff were so good to me and they couldn't do enough. I saw immediately how skilled they were and I developed a bond of trust as they started to help me. After a short while I was then taken up to the 4 north ward where I am right now. The staff up here cannot do enough for me. Both medical and nursing teams do all they can to ensure I am comfortable and up to date with what's happening with regards to my care and treatment. I know I could ask the staff any question and they would get back to me with an answer as soon as they can.
Overall the only suggestions I could make for improvements is for a better run A&E department. I think people need to be kept informed with regards to how long they will be waiting as well as what areas are safe of them to be in.
"My experience in A&E and ward 4 north"
About: Craigavon Area Hospital / 4 North Surgical Craigavon Area Hospital 4 North Surgical Portadown BT63 5QQ Craigavon Area Hospital / Emergency Department Craigavon Area Hospital Emergency Department BT63 5QQ
Posted by Keeen88 (as ),