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"My experience so far has been as good as it possibly can be"

About: Craigavon Area Hospital / 4 South Surgical (Progressive Care) Craigavon Area Hospital / Emergency Department

(as a staff member posting for a patient/service user),

I came into the hospital last Wednesday after being in a lot of pain at home. I called for an ambulance to take me in, and I couldn't praise the service enough. I was only waiting for around 10 minutes thankfully for the ambulance to arrive and the two paramedics who came  to me were so so good. They made sure I was comfortable and reassured me and my husband that they would get me to the care I needed. I trusted them and they put my thoughts at ease throughout the journey to the hospital. 

When I arrived in A&E I didn't need to wait long which I was extremely happy about. The staff, both medical and nursing, were so good to me and immediately got me the pain relief I needed. I felt everything was being communicated to me very well and I knew I could trust the staff looking after me. 

I was then taken up to 4 south that evening. Up on this ward I have been made so comfortable and the staff are just amazing. All my questions are answered and I admire how competent each staff member has been. I am so happy with the hygiene of the ward and feel the domestic staff need more recognition as they really are doing everything they can to make the ward a clean place. 

As a patient I know all my needs are being met as just last night for example, I was so cold and couldn't sleep, when I called on one of the care assistants they immediately offered me an extra blanket and sat and chatted with me for a while until I felt more tired. Its just the simple things like this that make my experience in here much better.  Everyone so far has been so helpful and I can't suggest any improvements for any element of the hospital or the staff, I feel my experience so far has been as good as it possibly can be and I am grateful to be in such safe hands. 


Response from Lisa Dougan, Clinical Sister Emergency Department, Acute Directorate, SHSCT last week
Lisa Dougan
Clinical Sister Emergency Department, Acute Directorate,
Submitted on 13/09/2021 at 18:17
Published on Care Opinion at 18:17

picture of Lisa Dougan

Good Afternoon,

Thank you for taking the time to send us your story via care opinion.

I am so glad to see that you did not have to wait too long to be seen in the department as this is all too often not the case.

It is heartwarming to read that you were given excellent care with good communication and found that you could trust my colleagues.

I hope you continue to improve on the ward.

Kind Regards


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