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"Rude receptionists and arrogant doctors "

About: Dinas Lane Medical Centre

It’s hard to put into words how frankly incompetent the receptionists are. Often rude and snarky, they have no advice besides “phone at 8am on Monday”.

The doctors are, somehow, even worse. Recently booked in for a phone call which had ambiguous texts about when it would arrive. Upon reviving the call I asked to be called back anytime in the next 5-10 minutes as I got somewhere comfortable to take the call - which considering I’m going to be proclaiming my medical information seems fairly bloody reasonable. Nope can’t do it, you’ll have to phone and reschedule. I only have a minor ailment so I can’t imagine what it must be like to be seriously ill and have to deal with these people. Then guess what? Get a call back and a snarky voicemail left telling me they had called back as requested but we’re out to voicemail. I was on the phone to the GP to reschedule the call! After waiting 14 minutes I assumed no call was arriving. Tried rearranging again and was told that the gp wouldn’t see me and I’d have to phone back on Monday. Brilliantly left to worry about my health until Monday morning where I’ll almost certainly be told there’s no appointments left. Move to literally any other surgery.

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Responses

Response from Dinas Lane Medical Centre 3 years ago
Dinas Lane Medical Centre
Submitted on 11/09/2021 at 09:42
Published on nhs.uk on 13/09/2021 at 09:03


Hello, I am sorry that your recent experience with Dinas Lane Medical Centre has not been a positive one however we would like to thank you for your comments as at Dinas Lane we always welcome feedback, positive or negative, as this helps us to improve our service. If you would like to contact the surgery and request to speak with me to discuss further I feel this will be beneficial to you as our patient and also Dinas Lane as a surgery. I look forward to speaking with you soon, Kindest regards Joe-Anne Moore, Practice Manager

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