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Shockingly under resourced

Posted By Toffeeman20

"Shockingly under resourced"

About: University Hospital Monklands / Respiratory Medicine (Ward 17)

(as a parent/guardian),

My daughter has been unfortunate enough to have been admitted twice to Ward 17 at Monklands Hospital. I found it to be shockingly under-resourced and the staff that we encountered had a poor attitude.

She vomited in the patient toilet and was handed cleaning wipes by a staff member to clean up after herself - when she was very ill. We’ve lost count of the number of times my daughter had to use her buzzer or had to wait on a registered nurse for meds, but waited forever! Yet we frequently saw staff congregating around the nursing station rather than actually spending time with sick patients.

But I feel this has to come from the top down. It makes me wonder what the management are like if this is what the staff on the ward are like! My daughter will never be transferred to that ward again - a nightmare, and in my opinion dangerous.

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Responses

Response from Lesley Mallon, Risk Management Facilitator, University Hospital Hairmyres, NHS Lanarkshire 3 years ago
Lesley Mallon
Risk Management Facilitator, University Hospital Hairmyres,
NHS Lanarkshire

Submitted on 15/09/2021 at 12:24
Published on Care Opinion at 12:24

picture of Lesley Mallon

Dear Toffeeman20

Thank you for taking the time to share your daughter's recent experience during her inpatient admission to Ward 17 at University Hospital Monklands.

I'm so sorry to hear about her experience. This is clearly not the standard of care that we aspire to and I would offer my sincere apologies for the upset this has caused.

It would be helpful if you could contact my Patient Affairs colleagues so that we can understand the issues in more detail, so that your feedback can be used with staff to review practice to avoid this happening in the future.

You can contact them via email at PatientAffairs.Monklands@lanarkshire.scot.nhs.uk or Tel No: 01236 713065. We would require your daughter's personal information as well as a contact telephone number as we would require her consent before we can look at her recent admission in order to review the care she received.

Kind regards

Lesley

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