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"Brilliant staff"

About: Daisy Hill Hospital / Emergency Department Daisy Hill Hospital / Gynaecology/Female surgery Northern Ireland Ambulance Service

(as a service user),

I came to Daisy Hill via ambulance following shortness of breath. The ambulance staff were all very good and took good care of me.

I was then brought to the Emergency Department where I spent a good deal of time owing to the lack of beds. However, all the staff I encountered whilst here were all very good.

Up on the female surgical ward it has also been good. The staff have all been brilliant and I have no complaints.

My stay so far has been a good one and I have no suggestions for improvement - it would be a hard job to find anything better.

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Responses

Response from Amanda Sweetlove, NIAS, Northern Ireland Ambulance Service 2 months ago
Amanda Sweetlove
NIAS,
Northern Ireland Ambulance Service

Service User feedback

Submitted on 14/09/2021 at 11:17
Published on Care Opinion at 11:17


picture of Amanda Sweetlove

Good morning februaryym47

Thank you for taking the time to share your recent experience with our service. Breathing difficulties are an experience that can be extremely frightening and I am delighted our staff were able to help settle you.

It is uplifting to hear when you have been recognised for the job you do and in these days of Covid19 a boost to morale is always welcome. I would like to tell the clinicians involved that you have complimented them on their treatment and care of you however would need a few extra details. If you would be prepared to discuss, please contact me on amanda.sweetlove@nias.hscni.net.

I hope you are feeling a great deal better and are enjoying a speedy return to full, good health.

Take care and stay safe

Amanda

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Response from Christine Armstrong, Care Opinion Facilitator, Patient Experience, SHSCT 2 months ago
Christine Armstrong
Care Opinion Facilitator, Patient Experience,
SHSCT
Submitted on 21/09/2021 at 21:24
Published on Care Opinion at 21:24


picture of Christine Armstrong

Good evening - many thanks for your lovely feedback and kind words, our staff will really appreciate your comments

I hope you are feeling better

Best wishes

Christine Armstrong

Care Opinion Facilitator

SHSCT

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